When. Where.
And how to
get there.
In the UK, Openreach connects millions of people and businesses to the internet. To manage 120 million miles of network cabling and create on‑demand customer service, Openreach supplied every engineer with an iPhone. The built-in features of iPhone combined with 40 custom apps optimized daily schedules, enhanced safety protocols, and streamlined workflows in the field. Additionally, Openreach provides the latest iPhone with flexible upgrade options from Apple Financial Services.
At a glance
iPhone has become the single most important thing that our engineers carry, with apps that support them throughout their day as they serve our customers.
Service. On the double.
Custom apps and native features
streamline workflows.
Workflow Management
Efficiency
Detailed data.
Authorization onsite.
Connectivity
Router placement
is spot-on.
Safety
An app that
elevates safety.
Productivity
Built-in features
for every job.
Only with Apple
iPhone Features
iOS simplifies service for Openreach engineers. Face ID securely unlocks their device in the field. Long battery life powers their device throughout the day. And with Siri, engineers can multitask or initiate FaceTime with colleagues hands-free.
Custom
Apps
Apple tools helped Openreach develop 40 custom apps. Schedules, customer information, and network data are all available at a tap for true efficiency.
Apple Financial Services
Apple Financial Services allows Openreach to keep its fleet up to date and retain the highest residual value. With the latest technology in their hands, engineers stay connected and productive.
Results
Success, engineered.
Openreach keeps more than 25 million homes and businesses connected to the network they rely on.
Forty custom apps make work safer and keep service calls moving in the field.
iPhone technology has decreased wait times for customer projects and created faster, more accurate scheduling.
The intuitive features of iPhone boost employee satisfaction and help customers get online more quickly.
Apple Financial Services has enabled us to refresh twice the number of iPhone devices we normally would in a year. This means our engineers can use the latest technology so they can continue to deliver brilliant service to our customers.