About TicketAlert
Mac Users can now also benefit from a native Mac Application notifying them of new tickets received in their Kayako SupportSuite and eSupport. After installing TicketAlert on your Mac you will have a new icon on the right hand side of your menubar and you will receive notifications from your helpdesk about new tickets and replies.

- What it is not..: TicketAlert is not a full Mac client for Kayako SupportSuite and eSupport. For that we have plans to develop SupportDesk for Mac.
- Additionally TicketAlert Professional offers the following: Receive notifications for more than one helpdesk. Use a filter to Include or Exclude a notification from the History Dialog or only for showing an Alert. A (selectable) helpdesk/department tree in the History Panel.
- Many more features.

What’s New in this Version
- Implemented new icons.
- Added option to show disabled helpdesk in History Dialog.
- Added option to remove alerts for disabled helpdesk.
- Change: Changed the way the xml was parsed.
- Many more enhancements.