Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.
Both AppleCare+ and AppleCare+ with Theft and Loss provide 24/7 priority tech support through getsupport.apple.com and additional hardware coverage from Apple, including unlimited incidents of accidental damage protection.1 You can even add theft and loss protection, depending on the plan you choose.
AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by New Zealand consumer law. For details, click here.
AppleCare+ for iPhone includes unlimited incidents of accidental damage protection.3 Each incident is subject to the service fees listed below. In addition, you’ll get battery service, Express Replacement Service3 and 24/7 priority access to Apple experts through getsupport.apple.com.1
Get everything included in AppleCare+ and up to two incidents of theft or loss coverage every 12 months.1 Each incident is subject to the service fee listed below.
Theft and loss coverage requires you to have Find My enabled on your device at the time it is lost or stolen and throughout the claims process.4
Because Apple designs iPhone, iOS and many applications, iPhone is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2
Both AppleCare+ products provide repair or replacement hardware service for your iPhone. Depending on the plan you choose, you’ll get unlimited incidents of accidental damage protection and up to two incidents of theft or loss coverage every 12 months.3 Each incident is subject to a service fee. See the table above for details. Coverage includes the following:
With either AppleCare+ product, Apple experts can help troubleshoot:
You can buy coverage on a fixed-term plan or on a monthly plan that will automatically renew until cancelled.
Monthly
2 yrs
iPhone 15 Pro, iPhone 15 Pro Max
iPhone 15 Plus, iPhone 14 Plus
iPhone 15, iPhone 14, iPhone 13
iPhone SE (3rd generation)
You can buy coverage on a fixed-term plan or on a monthly plan that will automatically renew until cancelled.
Monthly
2 yrs
iPhone 15 Pro, iPhone 15 Pro Max
iPhone 15 Plus, iPhone 14 Plus
iPhone 15, iPhone 14, iPhone 13
iPhone SE (3rd generation)
Incidents covered
Screen or back glass3 damage
NZ$49
Other accidental damage
NZ$169
Theft or loss
NZ$279
For information on how to renew an existing plan, click here.
AppleCare+ with Theft and Loss coverage requires you to have Find My enabled on your device at the time it is lost or stolen and throughout the claims process.4
See the AppleCare+ terms and conditions or the AppleCare+ with Theft and Loss terms and conditions for complete product details.
Contact Apple Support on 0800-127-753.
Contact Apple Support