Support
iPod touch Support Information Sheet
Please print this page and complete the information below to help expedite your Apple Support call or Genius Bar visit (where available).Information about my issue
| What issue are you experiencing? | |
|---|---|
| When did the issue first occur? | |
| If you received an error message, what did it say? | |
| What troubleshooting steps have you tried? | |
| Does your computer show iPod touch as a camera? (circle one) | YesNo |
My computer
| operating system: | (e.g. Mac OS X v10.6, Windows XP, Windows Vista) |
|---|---|
| USB 2.0: | YesNo |
| internet connection type: | (e.g. dial-up, broadband) |
| Do you use a Wi-Fi connection?: | YesNo |
My info
| login/user name: | |
|---|---|
| account password: | |
| account type (circle one): | AdminStandardManaged |
Please also provide the following if the above is not an admin account:
| admin account name: | |
|---|---|
| admin account password: |
My software
| iTunes version: | |
|---|---|
| anti-virus program: | (e.g. Norton) |
| version: | |
| enabled: | YesNo |
| anti-spyware program: | (e.g. Spybot) |
| version: | |
| enabled: | YesNo |
My iPod touch
| serial number: | |
|---|---|
| purchase date: | (approximate) |
| iPod touch software version: | (e.g. v3.1.2) |
| Has your iPod touch recently been backed up? | YesNo |
| Do we have permission to erase the contents of your iPod touch? | YesNoAdvanced troubleshooting steps may involve erasing the contents of your iPod touch |