// form_validation.js alert messages

var err_string = "Please provide info for all required fields!"
var photoserv_desc1 = "\n\n\n***** Use the space above to describe the issue based on the questions below *****\n\n";
var photoserv_desc2 = "\n\n\n**** Use the space above to describe your issue if the information below doesn't help ****\n\n"; 

var photoserv_alert1 = "Please provide info for all required fields.";
var photoserv_alert2 = "Please enter a valid email address.";
var photoserv_alert3 = "Please make sure your email matches.";
var photoserv_alert4 = "Please enter an application type.";


// Managing and Editing Account

var photoserv_account1 = photoserv_desc1 + "1. In which country are you located? \n2. If you forgot your password, have you tried resetting it at iforgot.apple.com? \n3. Have you tried editing your account information at myinfo.apple.com? \n4. When did you first notice this issue, and what happens, including any error messages, when you try to edit your account information?" //  I can't edit my account information, 
var photoserv_account2 = photoserv_desc1 + "1. In which country are you located? \n2. Have you tried resetting your password at iforgot.apple.com? \n3. Is this your first time ordering using iPhoto or Aperture? \n4. Have you designated a default shipping address?  Visit myinfo.apple.com to find out. \n5. When did you first notice this issue, and what happens, including any error messages, when you try to sign in?" // I can't sign in,
var photoserv_account3 = photoserv_desc1 + "1. In which country are you located? \n2. Have you tried updating your email address at myinfo.apple.com? \n3. When did you first notice this issue, and what happens, including any error messages when you try to edit your email address?" // I can't change my email address,
var photoserv_account4 = photoserv_desc2 + "1. In which country are you located? \n2. You may find the answer to your question on the following page: \nAccount Questions http://www.apple.com/support/photoservices/account/." // I have a different account question;

var photoserv_account11 = "I can't edit my account information";
var photoserv_account12 = "I can't sign in";
var photoserv_account13 = "I can't change my email address";
var photoserv_account14 = "I have a different account question";

// More About Service

var photoserv_service1 = photoserv_desc2 + "You may find the answer to your question on the following pages: \nPreparing Your Photos for Ordering \nhttp://www.apple.com/support/photoservices/preparation_tips/. \nOrdering and Printing Options \nhttp://www.apple.com/support/photoservices/ordering_options/. \nOrder Processing Time \nhttp://www.apple.com/support/photoservices/shipping/. \nShipping Information \nhttp://www.apple.com/support/photoservices/shipping/." // I'd like to know more about service; 

var photoserv_service11 = "I'd like to know more about the service";

// Problems Placing Order

var photoserv_place1 = photoserv_desc1 + "1. In which country are you located? \n2. Have you tried resetting your password at iforgot.apple.com? \n3. Is this your first time ordering using iPhoto or Aperture? \n4. Have you designated a default shipping address? Visit myinfo.apple.com to find out. \n5. When did you first notice the issue, and what happens, including any error messages, when you try to sign in?" // I can't sign in,
var photoserv_place2 = photoserv_desc1 + "1. In which country are you located? \n2. Is this your first time ordering using iPhoto or Aperture? \n3. Have you designated a default shipping address?  Visit myinfo.apple.com to find out. \4. When did you first notice the issue, and what happens, including any error messages when you try to place your order?" // I'm unable to complete my order;
var photoserv_place3 = photoserv_desc1 + "1. In which country are you located? \n2. When did you first notice the issue? \n3. What happens, including any error messages when you try to place your order?" // I'm unable to complete my order;


var photoserv_place11 = "I can't sign in";
var photoserv_place12 = "I'm unable to complete my order";
var photoserv_place13 = "I have a different problem placing my order";

// Change or Cancel Order

var photoserv_cancel1 = photoserv_desc2 + "Due to the highly-automated nature of our system, it is impossible to change or cancel an order once it is placed. However, there is a 90-minute window after you have placed an order in which it can be cancelled. \n\n**Orders can only be cancelled from within your account on the Order History page at\nhttp://www.apple.com/internetservices/yourorderstatus, not through an email request.**" // I Want to Change My Order,
var photoserv_cancel2 = photoserv_desc2 + "Due to the highly-automated nature of our system, it is impossible to change or cancel an order once it is placed. However, there is a 90-minute window after you have placed an order in which it can be cancelled. \n\n**Orders can only be cancelled from within your account on the Order History page at\nhttp://www.apple.com/internetservices/yourorderstatus, not through an email request.**" // I Want to Cancel My Order;

var photoserv_cancel11 = "I want to change my order";
var photoserv_cancel12 = "I want to cancel my order";

// Haven't Received Order

var photoserv_rcvd1 = photoserv_desc2 + "You may find the answer to your question on our Shipping Information FAQ at\nhttp://www.apple.com/support/photoservices/shipping/." // Why hasn't my order shipped?,
var photoserv_rcvd2 = photoserv_desc2 + "You may find the answer to your question on our Shipping Information FAQ at\nhttp://www.apple.com/support/photoservices/shipping/." // I haven't received my order yet,
var photoserv_rcvd3 = photoserv_desc1 + "You may find the answer to your question on our Shipping Information FAQ at\nhttp://www.apple.com/support/photoservices/shipping/." // I only received some of my items,
var photoserv_rcvd4 = photoserv_desc1 + "1. Did you receive your order as well as someone else's? \n2. If possible, please let us know the order number of the item(s) you received in error." // I received someone else's order,
var photoserv_rcvd5 = photoserv_desc2 + "You may find the answer to your question on our Order Status FAQ at\nhttp://www.apple.com/support/photoservices/orderstatus/." // My tracking number doesn't work,
var photoserv_rcvd6 = photoserv_desc2 + "You may find the answer to your question on our Order Status FAQ at\nhttp://www.apple.com/support/photoservices/orderstatus/, or our Shipping Information FAQ at\nhttp://www.apple.com/support/photoservices/shipping/." // I have a different order status question;

var photoserv_rcvd11 = "Why hasn't my order shipped?";
var photoserv_rcvd12 = "I haven't received my order yet";
var photoserv_rcvd13 = "I only received some of my items";
var photoserv_rcvd14 = "I received someone else's order";
var photoserv_rcvd15 = "My tracking number doesn't work";
var photoserv_rcvd16 = "I have a different order status question";

// Problem With Order Received

var photoserv_prob1 = photoserv_desc1 + "1. Was your product missing images, text, or both? \n2. If you ordered a book or calendar, which pages were affected? If there are no page numbers, please provide a description of the image(s) on the affected page(s)." // My book, card, or calendar is missing text or images,
var photoserv_prob2 = photoserv_desc1 + "1. Please provide a detailed description of the defect or damage. \n2. Was the outer shipping container damaged? \n3. If you ordered a book or calendar, which pages were affected? If there are no page numbers, please provide a description of the image(s) on the affected page(s)." // My order arrived with physical defects or damage,
var photoserv_prob3 = photoserv_desc1 + "1. Please provide a detailed description of the issue. \n2. If you ordered a book or calendar, which pages were affected? If there are no page numbers, please provide a description of the image(s) on the affected page(s)." // My images were cropped incorrectly,
var photoserv_prob4 = photoserv_desc1 + "1. Please provide a detailed description of the issue. \n2. If you ordered a book or calendar, which pages were affected? If there are no page numbers, please provide a description of the image(s) on the affected page(s). \n3. If you ordered prints, please provide a description of the affected images, as well as the quantity and size." // The color of my images looks wrong,
var photoserv_prob5 = photoserv_desc1 + "1. Please provide a detailed description of the issue. \n2. If you ordered a book or calendar, which pages were affected? If there are no page numbers, please provide a description of the image(s) on the affected page(s). \n3. If you ordered prints, please provide a description of the affected images, as well as the quantity and size." // My images look blurry,
var photoserv_prob6 = photoserv_desc1 + "1. Please provide a detailed description of the issue. \n2. If you ordered a book or calendar, which pages were affected? If there are no page numbers, please provide a description of the image(s) on the affected page(s)." // Some of my images contain lines or streaks,
var photoserv_prob7 = photoserv_desc1 + "1. How many items are missing from your order?  For print orders, please provide the size of the missing print(s)." // I only received part of my order,
var photoserv_prob8 = photoserv_desc1 + "1. Did you receive your order as well as someone else's? \n2. If possible, please let us know the order number of the order you received in error." // I received someone else's order,
var photoserv_prob9 = photoserv_desc1 + "1. Please provide a detailed description of the issue. \n2. If you ordered a book or calendar, which pages were affected? If there are no page numbers, please provide a description of the image(s) on the affected page(s). \n3. If you ordered prints, please provide a description of the affected images, as well as the quantity and size." // I have a different problem with an order I received;

var photoserv_prob11 = "My book, card, or calendar is missing text or images";
var photoserv_prob12 = "My order arrived with physical defects or damage";
var photoserv_prob13 = "My images were cropped incorrectly";
var photoserv_prob14 = "The color of my images looks wrong";
var photoserv_prob15 = "My images look blurry";
var photoserv_prob16 = "Some of my images contain ink spots or streaks";
var photoserv_prob17 = "I only received part of my order";
var photoserv_prob18 = "I received someone else's order";
var photoserv_prob19 = "I have a different problem with an order I received";

// Billing Questions

var photoserv_bill1 = photoserv_desc1 + "1. Please make sure you have provided your order number(s) above." // I need a copy of my invoice,
var photoserv_bill2 = photoserv_desc2 + "You may find the answer to your question on our Billing Inquiries FAQ at\nhttp://www.apple.com/support/photoservices/billing_inquiries/." // My credit card was authorized for more than my order total,
var photoserv_bill3 = photoserv_desc1 + "You may find the answer to your question on our Billing Inquiries FAQ at\nhttp://www.apple.com/support/photoservices/billing_inquiries/.\n1. Were you having technical difficulties, or did you click the cancel button?\n2. If you tried placing your order using a different Apple ID, what is the email address and first and last name exactly as it appears on that account?" // I was charged multiple times for one order,
var photoserv_bill4 = photoserv_desc1 + "1. On what date did you fax a copy of your tax exemption certificate to Apple's tax team at 00353 1 684 9838? \n2. Did you include your order number(s), phone number and email address on each page of the fax?" // I requested a tax refund, what's the status?,
var photoserv_bill5 = photoserv_desc1 + "1. What is your coupon code?" // My coupon was not applied to my order,
var photoserv_bill6 = photoserv_desc2 + "You may find the answer to your question on our Billing Inquiries FAQ at\nhttp://www.apple.com/support/photoservices/billing_inquiries/, or our Payment Options FAQ at\nhttp://www.apple.com/support/photoservices/payment_options/." // I have a different billing question;

var photoserv_bill11 = "I need a copy of my invoice";
var photoserv_bill12 = "My credit card was authorized for more than my order total";
var photoserv_bill13 = "I was charged multiple times for one order";
var photoserv_bill14 = "I requested a tax refund, what's the status?";
var photoserv_bill15 = "My coupon was not applied to my order";
var photoserv_bill16 = "I have a different billing question";

// Other

var photoserv_other1 = photoserv_desc2 + "Preparing Your Photos for Ordering FAQ:\nhttp://www.apple.com/support/photoservices/preparation_tips/\nOrdering and Printing Options at:\nhttp://www.apple.com/support/photoservices/ordering_options/\nOrder Status FAQ at:\nhttp://www.apple.com/support/photoservices/orderstatus/\nShipping Information FAQ at:\nhttp://www.apple.com/support/photoservices/shipping/" // Other;

var photoserv_other11 = "Other";


// form_functions.js Strings

var functions_additional_info = 'See Additional Info Below'; // Additional Info
var functions_topic = 'Topic: '; // Topic
var functions_subtopic = 'Sub-Topic: '; // Sub-Topic
var functions_application_type = 'Application Type: '; // Application Type
var functions_alt_email = 'Preferred Email Address: ' // Preferred Email Address
//var functions_apple_id = 'Apple ID: ' // Apple ID
var functions_operating_system = 'Operating System: '; // Operating System
var functions_product_type = 'Product Type: '; // Product Type
var functions_specific_product_books = 'Specific Product: '; // Specific Book Product
var functions_specific_product_cards = 'Specific Product: '; // Specific Card Product
var functions_comments = 'Comments:\n' ; // Comments
var functions_choose_subtopic = '— Choose Sub-Topic —'; // default Sub-topic drop-down choice