These pages support the U.S. and Canada. For other locations or languages, click here.
If your question isn't answered here, please contact us using the form below.

How long will it take to get my order?

Except for certain holidays, print orders are typically shipped within 1 - 3 business days of when your order is placed, and book, card and calendar orders are typically shipped within 3 - 4 business days after your order is placed. Business days are Monday through Friday. Orders placed on Friday, Saturday, or Sunday are generally shipped out by Wednesday, regardless of the shipping method chosen.
How we estimate delivery time:
Shipping Timeline

Where is my order?

For information about the status of your order, please visit our Order Status FAQ.

What are my shipping method options?

Apple offers two convenient methods of shipping for photo products. Learn more about shipping method options.

How much does shipping cost?

Apple Photo Services calculates shipping costs based on the product and quantity ordered. Click here to view a list of our shipping prices. You will be given the opportunity to review your shipping charges on the order panel prior to submitting your order.

Can I ship an order to multiple recipients at the same time?

For information about shipping an order to multiple recipients, please visit our Ordering and Printing Options FAQ.

Can I combine my orders to save on shipping?

For information about combining orders to save on shipping, please visit our Ordering and Printing Options FAQ.

How do I change my shipping address?

For information about changing your shipping address, please visit our Managing and Editing Account FAQ.

Can I ship my order to a P.O. Box or a military base?

You must provide a street address for all book, card, and calendar orders. For print orders, you may choose Standard shipping to send your photo order to an APO, FPO or P.O. box.

Can I upgrade my shipping method after I place an order?

Please visit our Changes and Cancellations FAQ.

I only got some of my items. Where is the rest of my order?

For information about the status of your order, please visit our Order Status FAQ.

Why doesn't my tracking number work?

For information about the status of your order, please visit our Order Status FAQ.

Do you ship internationally?

Customers in the US and Canada can ship photo orders to any address in the US and Canada. Apple Photo Services does not currently offer shipping from the US and Canada to other countries at this time.

Need help? Send an Email to Support.

Send our support team an email using this form. Our support experts will make every effort to reply to the email address you provide within 48 hours.

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