Apple Service Programs

iPhone Direct Service Program

Introduction

The iPhone Direct Service Program provides access to Apple’s online Global Service Exchange system, enabling organizations to save time by directly ordering a replacement iPhone or in-box accessory and exchanging it for the failed iPhone or accessory at their service location. Organizations can also purchase iPhone seed stock, allowing them to replace a user’s failed iPhone in advance of receiving a replacement from Apple.


Program Requirements

Organizations interested in participating in this program must meet the requirements listed below.

AppleCare will set up a Service Account for the organization's use when placing iPhone service orders. To establish a Service Account, an authorized representative of the organization will be required to acknowledge acceptance of a Limited Billing Service Account Terms and Conditions of Sale Agreement. Additionally, an Apple Business Credit Application may be required if the entity is a private institution.

Global Service Exchange

Global Service Exchange (GSX) is Apple's repair management and service parts ordering system. GSX is a web-based application that works with Safari 1.0 or later on any Mac running Mac OS X version 10.4.11 or later. GSX also works with Microsoft Internet Explorer 6.x and later on computers running Windows XP or Windows Vista. Note that PC users can also run Safari 4, which is available for free download at www.apple.com/safari.

Additional Information and Application

For more information about the iPhone Direct Service Program, contact your AT&T BusinessCare Representative or your Apple Account Executive. You can also submit your questions to the iDS Program Team. Responses are provided in two to three business days.

Apple reserves the right to make final determinations on whether organizations are eligible to participate in the iPhone Direct Service Program. Program participants must maintain the necessary administrative and technical resources, and internal policies and procedures to remain in compliance with Apple's standards. At Apple's sole discretion, the policies, terms, and conditions set forth herein may be modified periodically.

Please discuss your organization's service needs and capabilities with your AT&T BusinessCare Representative or Apple Account Executive to determine whether the program is right for your organization. If you conclude that the iPhone Direct Service Program is appropriate, click the button below to submit an application.