Support and Service
Saving someone’s day is a rewarding way to spend yours.
When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. Every customer conversation we have or guidance we share — in person, online, or by phone, chat or email — is another opportunity for us to enrich their experience.
Find a team and begin your own
story here.
Online Support
Create the online experiences that deliver Apple support to customers throughout the world. As part of this group, you could work on our industry-leading support website, our support apps, customer community forums or social media. Areas of work include Content Editing, Graphic Design, User Experience Design, Production, Web Analysis, Content Strategy and Programme Management.
Find available Online Support roles
Technical Support and Customer Support
Be the voice of Apple, helping customers with live support by phone, chat or email. On this team, you’ll share your passion for Apple products and services as you build relationships with customers, partners or program members. Or you could make that all possible with work in training, communications or leadership. Whether you’re teaching a customer how to do something amazing or troubleshooting something technical, you’ll help save someone’s day. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering and Management.
Find available Technical Support and Customer Support roles
AppleCare Business Development
Help manage Apple’s service and support products, including AppleCare+ and AppleCare Protection Plan. This group ensures customers have peace of mind with longer warranty and support eligibility periods, enhanced service experiences and coverage for accidental damage. Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting and Business Development Management.
Find available AppleCare Business Development roles
Service Channel Management and Operations
Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorised Service Providers, and Apple Repair Centers. You might use your expertise to develop repair processes, manage our global service and parts supply chain, build relationships with service providers or develop and deliver technical training. Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training and Technical Content Production.
Find available Service Channel Management and Operations roles
