These terms set out information about Apple and the cover you will receive under AppleCare+. Please read this document carefully.

About Apple

The specific terms of business about the Apple company which is supplying AppleCare+ to you (including details of its regulatory status) will depend on where you bought AppleCare+. If you bought AppleCare+ from the Apple Online Store or Apple Contact Centre, please refer to TABLE A.

If you did not purchase AppleCare+ from Apple but from a third-party retailer, please note that these specific terms of business apply only in respect of the Apple company referred to in TABLE A and not in respect of the third party which may have additional terms of business.

Our services

Apple sells and administers AppleCare+ as an insurance intermediary exclusively on behalf of AIG Europe S.A. (“AIG”), Ireland Branch, pursuant to the terms of a distribution agreement between Apple and AIG. Under this agreement, when Apple sells you a policy, they receive commission from AIG representing thirty-five percent (35%) of total premiums. AIG pays Apple a flat fee per policy to deal with claims on their behalf. Every year, AIG calculates the profit made on policies sold by Apple. If there is profit above certain amounts, AIG will pay Apple a share of this additional amount, which may be ninety percent (90%) to ninety-five percent (95%). Apple and AIG do not own, directly or indirectly, any interest in the shares or voting rights of each other. Certain conflicts of interest must be avoided by Apple in accordance with Irish consumer protection regulation. When providing products to you, Apple will try to avoid any conflicts of interest. However, if an unavoidable conflict arises that is not otherwise prohibited, Apple will write to you to outline the nature of the conflict.

Apple or AIG does not provide advice or personal recommendations in relation to AppleCare+. You must decide whether AppleCare+ is right for you. For further information, please see the Insurance Product Information Document and the AppleCare+ Terms & Conditions.

About AppleCare+

AppleCare+ is underwritten by AIG Europe S.A., an insurance undertaking with R.C.S. Luxembourg number B 218806. AIG Europe S.A. has its head office at 35 D Avenue John F. Kennedy, L-1855, Luxembourg, www.aig.lu/. AIG Europe S.A. is authorised by the Luxembourg Ministère des Finances and supervised by the Commissariat aux Assurances 7, boulevard Joseph II, L-1840 Luxembourg, GD de Luxembourg, Tel.: (+352) 22 69 11 - 1, caa@caa.lu, www.caa.lu/.

AIG Europe S.A. Ireland branch has its registered branch office at 30 North Wall Quay, International Financial Services Centre, Dublin 1, D01 R8H7 and branch registration number 908876 and is regulated for conduct of business in Ireland by the Central Bank of Ireland. Contact details of the Central Bank of Ireland are P.O. Box 559, North Wall Quay, Dublin 1, D01 F7X3. Telephone: 1890 77 77 77. Fax: 01 6716561. E-mail: enquiries@centralbank.ie. Web: www.centralbank.ie.

If a solvency and financial condition report of AIG Europe S.A. is available, it can be found at www.aig.lu/.

You are not required to purchase AppleCare+ to purchase any Apple device.

Insurance Compensation Fund

You may be entitled to compensation from the scheme in the unlikely event that AIG Europe S.A. cannot meet its obligations. The maximum amount that could be available in respect of any sum due to a policyholder is 65% of the sum due or EUR 825,000, whichever is the lesser.

Further information on the Insurance Compensation Fund is available on the Central Bank of Ireland's website though the following link: www.centralbank.ie/regulation/industry-market-sectors/insurance-reinsurance/solvency-ii/insurance-compensation-fund.

Data protection

The information that you provide will be used to administer AppleCare+ and any future Apple products that you may purchase. You have the right of access to the personal data we hold about you by sending a written request to the data protection contact point as shown in Table A. In certain circumstances, a small fee may be charged for this. You also have the right to require us to correct any inaccuracies in the information that we hold about you.

What to do if you have a complaint

If you wish to register a complaint, please contact Apple customer support who can deal with complaints in the language of your country of residence:

If Apple is unable to acknowledge a complaint within 5 business days of receiving it, keep You informed of progress, and resolve matters to Your satisfaction within 8 weeks, You may be entitled to refer the complaint to the ombudsman detailed in TABLE A below.

AppleCare+ – Specific Terms of Business – Ireland

Note: IF YOU BUY APPLECARE+ FROM A THIRD-PARTY RETAILER, PLEASE NOTE THAT THESE SPECIFIC TERMS OF BUSINESS APPLY ONLY IN RESPECT OF THE APPLE COMPANY REFERRED TO IN TABLE A AND NOT IN RESPECT OF THE THIRD-PARTY RETAILER WHICH MAY HAVE ITS OWN ADDITIONAL TERMS OF BUSINESS.

033120 AC+ Ireland IDD v1.9

These terms set out information about Apple and the cover you will receive under AppleCare+. Please read this document carefully.

About Apple 

The specific terms of business about the Apple company which is supplying AppleCare+ to you (including details of its regulatory status) will depend on where you bought AppleCare+. If you bought AppleCare+ from the Apple Online Store or Apple Contact Centre, please refer to TABLE A.

If you did not purchase AppleCare+ from Apple but from a third-party retailer, please note that these specific terms of business apply only in respect of the Apple company referred to in TABLE A and not in respect of the third party which may have additional terms of business.

Our services

Apple sells and administers AppleCare+ as an insurance intermediary exclusively on behalf of AIG Europe S.A. (“AIG”), Ireland Branch, pursuant to the terms of a distribution agreement between Apple and AIG. Under this agreement, when Apple sells you a policy, they receive commission from AIG which is a percentage of the total premium. AIG pays Apple a flat fee per policy to deal with claims on their behalf. Every month, AIG calculates the profit made on policies sold by Apple. If this is above a certain amount, AIG also pays Apple a share of this. Apple and AIG do not own, directly or indirectly, any interest in the shares or voting rights of each other. When providing products to you, Apple will try to avoid any conflicts of interest. However, if an unavoidable conflict arises, we will write to you to outline the nature of the conflict.

Apple or AIG does not provide advice or personal recommendations in relation to AppleCare+. You must decide whether AppleCare+ is right for you. For further information, please see the Insurance Product Information Document and the AppleCare+ Terms & Conditions.

About AppleCare+

AppleCare+ is underwritten by AIG Europe S.A., an insurance undertaking with R.C.S. Luxembourg number B 218806. AIG Europe S.A. has its head office at 35 D Avenue John F. Kennedy, L-1855, Luxembourg, http://www.aig.lu/. AIG Europe S.A. is authorised by the Luxembourg Ministère des Finances and supervised by the Commissariat aux Assurances 7, boulevard Joseph II, L-1840 Luxembourg, GD de Luxembourg, Tel.: (+352) 22 69 11 - 1,  caa@caa.lu, http://www.caa.lu/.

AIG Europe S.A. Ireland branch has its registered branch office at 30 North Wall Quay, International Financial Services Centre, Dublin 1, D01 R8H7 and branch registration number 908876 and is regulated for conduct of business in Ireland by the Central Bank of Ireland. Contact details of the Central Bank of Ireland are P.O. Box 559, North Wall Quay, Dublin 1, D01 F7X3. Telephone: 1890 77 77 77. Fax: 01 6716561. E-mail: enquiries@centralbank.ie. Web: http://www.centralbank.ie.

If a solvency and financial condition report of AIG Europe S.A. is available, it can be found at http://www.aig.lu/.

You are not required to purchase AppleCare+ to purchase any Apple device.

Insurance Compensation Fund

You may be entitled to compensation from the scheme in the unlikely event that AIG Europe S.A. cannot meet its obligations. The maximum amount that could be available in respect of any sum due to a policyholder is 65% of the sum due or EUR 825,000, whichever is the lesser.

Further information on the Insurance Compensation Fund is available on the Central Bank of Ireland's website though the following link: https://www.centralbank.ie/regulation/industry-market-sectors/insurance-reinsurance/solvency-ii/insurance-compensation-.

Data protection

The information that you provide will be used to administer AppleCare+ and any future Apple products that you may purchase. You have the right of access to the personal data we hold about you by sending a written request to the data protection contact point as shown in Table A. In certain circumstances, a small fee may be charged for this. You also have the right to require us to correct any inaccuracies in the information that we hold about you.

What to do if you have a complaint

If you wish to register a complaint, please contact Apple customer support who can deal with complaints in the language of your country of residence:

If Apple is unable to acknowledge a complaint within 5 business days of receiving it, keep You informed of progress, and resolve matters to Your satisfaction within 8 weeks, You may be entitled to refer the complaint to the ombudsman detailed in TABLE A below.

AppleCare+ – Specific Terms of Business – Ireland

Note: IF YOU BUY APPLECARE+ FROM A THIRD-PARTY RETAILER, PLEASE NOTE THAT THESE SPECIFIC TERMS OF BUSINESS APPLY ONLY IN RESPECT OF THE APPLE COMPANY REFERRED TO IN TABLE A AND NOT IN RESPECT OF THE THIRD-PARTY RETAILER WHICH MAY HAVE ITS OWN ADDITIONAL TERMS OF BUSINESS.

021320 AC+ Ireland IDD v1.8

These terms set out information about Apple and the cover you will receive under AppleCare+. Please read this document carefully.

About Apple 

The specific terms of business about the Apple company which is supplying AppleCare+ to you (including details of its regulatory status) will depend on where you bought AppleCare+. If you bought AppleCare+ from the Apple Online Store or Apple Contact Centre, please refer to TABLE A.

If you did not purchase AppleCare+ from Apple but from a third-party retailer, please note that these specific terms of business apply only in respect of the Apple company referred to in TABLE A and not in respect of the third party which may have additional terms of business.

Our services

Apple sells and administers AppleCare+ as an insurance intermediary exclusively on behalf of AIG Europe S.A. (“AIG”), Ireland Branch, pursuant to the terms of a distribution agreement between Apple and AIG. Under this agreement, when Apple sells you a policy, they receive commission from AIG which is a percentage of the total premium. AIG pays Apple a flat fee per policy to deal with claims on their behalf. Every month, AIG calculates the profit made on policies sold by Apple. If this is above a certain amount, AIG also pays Apple a share of this. Apple and AIG do not own, directly or indirectly, any interest in the shares or voting rights of each other. When providing products to you, Apple will try to avoid any conflicts of interest. However, if an unavoidable conflict arises, we will write to you to outline the nature of the conflict.

Apple or AIG does not provide advice or personal recommendations in relation to AppleCare+. You must decide whether AppleCare+ is right for you. For further information, please see the Insurance Product Information Document and the AppleCare+ Terms & Conditions.

About AppleCare+

AppleCare+ is underwritten by AIG Europe S.A., an insurance undertaking with R.C.S. Luxembourg number B 218806. AIG Europe S.A. has its head office at 35 D Avenue John F. Kennedy, L-1855, Luxembourg, http://www.aig.lu/. AIG Europe S.A. is authorised by the Luxembourg Ministère des Finances and supervised by the Commissariat aux Assurances 7, boulevard Joseph II, L-1840 Luxembourg, GD de Luxembourg, Tel.: (+352) 22 69 11 - 1,  caa@caa.lu, http://www.caa.lu/.

AIG Europe S.A. Ireland branch has its registered branch office at 30 North Wall Quay, International Financial Services Centre, Dublin 1, D01 R8H7 and branch registration number 908876 and is regulated for conduct of business in Ireland by the Central Bank of Ireland. Contact details of the Central Bank of Ireland are P.O. Box 559, North Wall Quay, Dublin 1, D01 F7X3. Telephone: 1890 77 77 77. Fax: 01 6716561. E-mail: enquiries@centralbank.ie. Web: http://www.centralbank.ie.

If a solvency and financial condition report of AIG Europe S.A. is available, it can be found at http://www.aig.lu/.

You are not required to purchase AppleCare+ to purchase any Apple device.

Insurance Compensation Fund

You may be entitled to compensation from the scheme in the unlikely event that AIG Europe S.A. cannot meet its obligations. The maximum amount that could be available in respect of any sum due to a policyholder is 65% of the sum due or EUR 825,000, whichever is the lesser.

Further information on the Insurance Compensation Fund is available on the Central Bank of Ireland's website though the following link: https://www.centralbank.ie/regulation/industry-market-sectors/insurance-reinsurance/solvency-ii/insurance-compensation-.

Data protection

The information that you provide will be used to administer AppleCare+ and any future Apple products that you may purchase. You have the right of access to the personal data we hold about you by sending a written request to the data protection contact point as shown in Table A. In certain circumstances, a small fee may be charged for this. You also have the right to require us to correct any inaccuracies in the information that we hold about you.

What to do if you have a complaint

If you wish to register a complaint, please contact Apple customer support who can deal with complaints in the language of your country of residence:

If Apple is unable to acknowledge a complaint within 5 business days of receiving it, keep You informed of progress, and resolve matters to Your satisfaction within 8 weeks, You may be entitled to refer the complaint to the ombudsman detailed in TABLE A below.

AppleCare+ – Specific Terms of Business – Ireland

Note: IF YOU BUY APPLECARE+ FROM A THIRD-PARTY RETAILER, PLEASE NOTE THAT THESE SPECIFIC TERMS OF BUSINESS APPLY ONLY IN RESPECT OF THE APPLE COMPANY REFERRED TO IN TABLE A AND NOT IN RESPECT OF THE THIRD-PARTY RETAILER WHICH MAY HAVE ITS OWN ADDITIONAL TERMS OF BUSINESS.

101718 AC+ Ireland IDD v1.7

These terms set out information about Apple and the cover you will receive under AppleCare+. Please read this document carefully.

About Apple

The specific terms of business about the Apple company which is supplying AppleCare+ to you (including details of its regulatory status) will depend on where you bought AppleCare+. If you bought AppleCare+ from the Apple Online Store or Apple Contact Centre, please refer to TABLE A.

If you did not purchase AppleCare+ from Apple but from a third-party retailer, please note that these specific terms of business apply only in respect of the Apple company referred to in TABLE A and not in respect of the third party which may have additional terms of business.

Our services

Apple sells and administers AppleCare+ as an insurance intermediary exclusively on behalf of AIG Europe Limited (“AIG”), Irish Branch, pursuant to the terms of a distribution agreement between Apple and AIG. Under this agreement, when Apple sells you a policy, they receive a commission from AIG which is a percentage of the total premium. AIG pays Apple a flat fee per policy to deal with claims on their behalf. Every month AIG calculates the profit made on policies sold by Apple, if this is above a certain amount AIG also pays Apple a share of this. Apple and AIG do not own, directly or indirectly, any interest in the shares or voting rights of each other. When providing products to you, Apple will try to avoid any conflicts of interest. However, if an unavoidable conflict arises, we will write to you to outline the nature of the conflict.

Apple or AIG does not provide advice or personal recommendations in relation to AppleCare+. You must decide whether AppleCare+ is right for you. For further information, please see the Insurance Product Information Document and the AppleCare+ Terms & Conditions.

About AppleCare+

AppleCare+ is underwritten exclusively by AIG Europe Limited, Irish Branch (“AIG”), which is an insurance undertaking authorised by the Prudential Regulation Authority in the United Kingdom and regulated by the Central Bank of Ireland for conduct of business rules. AIG has its registered branch office at 30 North Wall Quay, International Financial Services Centre, Dublin 1, Ireland (Branch Registration Number: 906664). AIG is registered in England with company number 1486260, and has its registered office at The AIG Building, 58 Fenchurch Street, London, EC3M 4AB, United Kingdom. This information can be checked by visiting the Financial Services Register (www.fsa.gov.uk/register/home.do).

You are not required to purchase AppleCare+ to purchase any Apple device.

Data protection

The information that you provide will be used to administer AppleCare+ and any future Apple products that you may purchase. You have the right of access to the personal data we hold about you by sending a written request to the data protection contact point as shown in Table A. In certain circumstances, a small fee may be charged for this. You also have the right to require us to correct any inaccuracies in the information that we hold about you.

What to do if you have a complaint

If you wish to register a complaint, please contact Apple customer support who can deal with complaints in the language of your country of residence:

If Apple is unable to acknowledge a complaint within 5 business days of receiving it, keep You informed of progress, and resolve matters to Your satisfaction within 8 weeks, You may be entitled to refer the complaint to the ombudsman detailed in TABLE A below.

AppleCare+ – Specific Terms of Business – Ireland

Note: IF YOU BUY APPLECARE+ FROM A THIRD-PARTY RETAILER, PLEASE NOTE THAT THESE SPECIFIC TERMS OF BUSINESS APPLY ONLY IN RESPECT OF THE APPLE COMPANY REFERRED TO IN TABLE A AND NOT IN RESPECT OF THE THIRD-PARTY RETAILER WHICH MAY HAVE ITS OWN ADDITIONAL TERMS OF BUSINESS.

TABLE A:

If you buy AppleCare+ from the Apple Online Store / Apple Contact Centre, please note the following Terms of Business:

1. AppleCare+ is offered by Apple Distribution International (“ADI”), having its registered office at Hollyhill Industrial Estate, Hollyhill Cork, Republic of Ireland. ADI is regulated by the Central Bank of Ireland. For further information please visit registers.centralbank.ie.
2. Statutory Protection. In offering AppleCare+, ADI is subject to certain Codes of Conduct imposed by the Central Bank of Ireland. Information about these Codes can be found at centralbank.ie. In particular, ADI is subject to the Consumer Protection Code 2012, the Minimum Competency Code and the Fitness and Probity Standards 2012, as amended.
3. Data Protection. Apple will handle personal data provided by you in accordance with the General Data Protection Regulation and Ireland’s Data Protection Acts 1988, 2003, and 2018 and other applicable laws. If you have any queries with regards to Data Protection you may contact ADI at the address below, or alternatively the Office of the Data Protection Commissioner, Canal House, Station Road, Portarlington, R32 AP23 Co. Laois, Tel 1890 252 231 or +353 57 868 4800.
   If you wish to make a request in respect of your personal data, please write to Apple at ADI, Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland.
4. Complaints. If you cannot settle your complaint with Apple, you are entitled to refer it to the Irish Financial Services and Pensions Ombudsman. For further details, please visit fspo.ie.
5. Compensation. ADI is a member of the Investor Compensation Scheme (ICCL) established under the Investor Compensation Act 1998. This legislation provided for the establishment of a compensation scheme and for the payment, in certain circumstances, of compensation to clients of firms covered by the Act.
   You should be aware that a right to compensation would only arise where money held by ADI on your behalf cannot be returned either for the time being or for the foreseeable future. In the event that a right to compensation is established, the amount payable is the lesser of 90% of your loss or an amount up to €20,000.

052818 AC+ Ireland IDD v1.6