Service and support from the people who know your Apple TV best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy up to three years of peace of mind when you buy AppleCare+ for Apple TV.

AppleCare+ provides up to three years of expert technical support and additional hardware coverage for Apple TV, including unlimited incidents of accidental damage protection, each subject to a NZ$25 service fee.1 In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through Coverage begins on your AppleCare+ purchase date.

AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by New Zealand consumer law. For details, click here.

Three years of Apple-certified service and support coverage
24/7 priority access to technical support through
Get unlimited incidents of accidental damage protection1

One stop for support

Minimise the amount of time you’re without your Apple TV with Express Replacement Service

Because Apple designs Apple TV and tvOS, you get a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • Direct access to Apple experts by chat or phone
  • 24/7 priority access through
  • Express Replacement Service
  • Local Apple hardware service when travelling around the world2

Additional hardware coverage

Get unlimited incidents of accidental damage protection1

AppleCare+ provides local Apple hardware service options around the world, both parts and labour, from Apple‑authorised technicians.

Service coverage includes:

  • Your Apple TV
  • Included Siri Remote and power cord
  • Unlimited incidents of accidental damage protection, each subject to a NZ$25 service fee

Software support

Get direct access to Apple experts, for connection support and more

Whether you’re sitting in the comfort of your home or office, or you’re on the go, you can get direct access to Apple experts to answer your questions on a wide range of topics, including:

  • Setting up Apple TV and connecting to your Wi-Fi network and iCloud
  • Streaming original shows and movies from Apple TV+
  • Using AirPlay to play content from iPhone, iPad or Mac on your HDTV

Protect your Apple TV


You can buy coverage on a fixed-term plan.

3 yrs

Apple TV

How to buy

  1. Purchase AppleCare+ with your new Apple TV.
  2. Or buy it within 60 days of your Apple TV purchase:
    • Online
    • By calling 0800-127-753 (requires you to provide proof of purchase)

See the AppleCare+ terms and conditions for complete product details.

Additional Support

Get support via phone or chat,
set up a repair and more.

Contact Apple Support on 0800-127-753.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app