Service and support from the people who know your Apple Watch best.
Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.
Apple Watch, Apple Watch Nike and Apple Watch Ultra
AppleCare+ for Apple Watch, Apple Watch Nike and Apple Watch Ultra provides expert technical support and additional hardware coverage from Apple, including unlimited incidents of accidental damage protection. Each incident is subject to a NZ$119 service fee for Apple Watch and Apple Watch Nike, and a NZ$139 service fee for Apple Watch Ultra.2 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone through getsupport.apple.com.1 Coverage begins on your AppleCare+ purchase date.
AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by New Zealand consumer law. For details, click here.
One stop for support
Minimise the amount of time you’re without your Apple Watch with Express Replacement Service
Because Apple designs Apple Watch, watchOS and many applications, Apple Watch is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.1
Unlimited incidents of accidental damage protection, each subject to a service fee of NZ$119 for Apple Watch and Apple Watch Nike, or NZ$139 for Apple Watch Ultra2
Software support
Get direct access to Apple experts, for support using watchOS and more
With AppleCare+ for Apple Watch, Apple experts can help troubleshoot:
Using watchOS
Connecting to iPhone, including iOS and the Apple Watch app
Questions about Apple-branded watch apps
Protect your Apple Watch
AppleCare+
You can buy coverage on a fixed-term plan or on a monthly plan that will automatically renew until cancelled.
Monthly
2 yrs
Apple Watch Ultra 2
Apple Watch Series 9
Apple Watch SE
How to buy
Purchase AppleCare+ with your new Apple Watch.
Or buy it within 60 days of your Apple Watch purchase:
On your paired iPhone (go to the Watch app > General > About, and choose Add AppleCare+ Coverage)
Online (requires you to verify your serial number and run a remote diagnostic)
By calling 0800-127-753 (requires you to run a remote diagnostic and provide proof of purchase)
For information on how to renew an existing plan, click here.