Business Chat

A whole new way to talk to companies.

Now you can ask for information and schedule appointments in Messages on your iPhone or iPad. Which makes connecting with your favourite companies as easy as texting your favourite people.

A conversation that’s easy to start.

If you’re looking up a company in Maps, Safari or Search, simply tap the Messages icon to send a text. Many businesses also let you start a conversation directly from their own app or website.

Control what you share. And when you chat.

Only you can start a conversation. And when you do, the company can’t see personal information, like your name or phone number, unless you choose to share it for appointments or deliveries. Once you delete a message thread, the company can’t contact you again until you start another conversation.

Talk to a real person. Or easily get to one.

Most often, your conversations will be with a live agent. You might get a fast, automated response for simple requests, but a real person will be available if needed.

Skip the call. Save some time.

Why wait on hold to ask a question when you can simply get a text instead? If you’re too busy to reply, no problem. You can get back to the conversation when it’s convenient. Scheduling an appointment is easy too. Because Business Chat is built into iOS, it can let you know about any conflicts in your calendar.

Give it a go.

We’re already working with a variety of innovative companies who want to connect to their customers through Business Chat. And we’ll be adding many more partners over time.

  • Apple
  • Aramark
  • AXA
  • Burberry
  • Credit Suisse
  • Fairmont
  • Four Seasons
  • Harvey Norman
  • Hilton
  • Men’s Wearhouse
  • Newegg
  • Overstock
  • Telstra
  • west elm

Business Chat is included in the latest iOS.

See how to upgrade to the latest iOS