Service and support from the people who know your iPhone best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy peace of mind when you buy AppleCare+ for iPhone.

Both AppleCare+ and AppleCare+ with Theft and Loss provide 24/7 priority tech support and additional hardware coverage from Apple, including up to two incidents of accidental damage protection every 12 months.1 You can even get theft and loss protection, depending on the plan you choose.

AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by Australian consumer law. For details, click here.

Apple-certified service and support coverage
24/7 priority access to technical support through getsupport.apple.com2
Coverage for up to two incidents of accidental damage protection every 12 months1
Battery service coverage1

Choose the coverage that’s right for you.


AppleCare+

AppleCare+ for iPhone includes up to two incidents of accidental damage protection every 12 months.1 Each incident is subject to the service fees listed below. In addition, you’ll get Express Replacement Service3 and 24/7 priority access to Apple experts through getsupport.apple.com.2


AppleCare+ with Theft and Loss

Get everything included in AppleCare+ and up to two incidents of theft or loss coverage every 12 months.1 Each incident is subject to the service fee listed below.

Theft and loss coverage requires you to have Find My iPhone enabled on your device at the time it is lost or stolen and throughout the claims process.4

Service fees at a glance

Incidents covered
Screen or back glass5 damage:
A$45
Any other accidental damage:
A$149
Theft or loss:
A$229
Screen or back glass5 damage:
A$45.00
Any other accidental damage:
A$149.00
Theft or loss:
A$229.00

One stop for support

Minimise the amount of time you’re without your iPhone with Express Replacement Service

Because Apple designs iPhone, iOS and many applications, iPhone is a truly integrated system. And only AppleCare+ products provide one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • Direct access to Apple experts by chat or phone
  • 24/7 priority access through getsupport.apple.com
  • Same-day service in most major metropolitan areas worldwide1
  • Express Replacement Service: We’ll ship you a replacement device so you don’t have to wait for repairs3

Additional hardware coverage

Coverage for up to two incidents of accidental damage protection every 12 months1
Get battery service if your battery retains less than 80 per cent of its original capacity1

Both AppleCare+ products provide repair or replacement hardware service for your iPhone. Depending on the plan you choose, you’ll get up to two incidents of accidental damage protection and up to two incidents of theft or loss coverage every 12 months.1 Each incident is subject to a service fee. See the table above for details. Coverage includes:

  • Your iPhone
  • The battery1

Software support

Get direct access to Apple experts, for support using iOS and more

With either AppleCare+ product, Apple experts can help troubleshoot:

  • Using iOS and iCloud
  • Connecting to wireless networks
  • Questions about FaceTime, Mail, Safari and other Apple-branded iPhone apps

How to buy

Buy AppleCare+ within 60 days of your iPhone purchase. If you received 7-Day Complimentary coverage with your new iPhone, you will be able to purchase AppleCare+ after this coverage has expired:

  • On your device (go to Settings > General > About and choose AppleCare+ Coverage Available)
  • Online (requires you to verify your serial number and run a remote diagnostic)
  • At an Apple Store (requires inspection of your iPhone and proof of purchase)
  • By calling 1300-321-456 (requires you to run a remote diagnostic and provide proof of purchase)

For information on how to renew an existing plan, click here.

AppleCare+ and AppleCare+ with Theft and Loss are available for:

AppleCare+ with Theft and Loss coverage requires you to have Find My iPhone enabled on your device at the time it is lost or stolen and throughout the claims process.4

See the AppleCare+ terms and conditions or the AppleCare+ with Theft and Loss terms and conditions for complete product details.

Additional Support

Get support via phone or chat,
set up a repair and more.

Contact Apple Support on 1300-321-456.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app