Apple Asia Limited Apple Retail Store Purchase Policies


All products purchased at Apple Retail Stores in Hong Kong cannot be returned or exchanged under the Apple Retail Store Purchase Policies.

Please note the following:

  • Non-Apple products are sold by Apple “as is.” Consult the manufacturer for warranty terms and conditions.
  • If you have been charged more than the price displayed for a product while shopping in the Apple Retail Store, please see a Specialist for a refund of the overcharge.
  • Apple provides security features to enable you to protect your product in case of loss or theft. If these features have been activated and cannot be disabled by the person in possession of the phone, Apple may refuse the services.

Purchase Orders

Unless you have a separate agreement with Apple for the purpose of establishing ongoing credit terms, purchases made using a purchase order are subject to “Net 30” terms. Please note that the terms and conditions of your PO will not apply and these terms and conditions shall govern any purchases made at the Apple Retail Store.

Price Reductions

Should Apple permanently reduce its price on any products within fourteen (14) calendar days of your purchase, you may request a refund of the difference between the price paid and the current selling price. An original purchase receipt is required, and you must request your refund of the difference within 14 days of the price reduction. Please note that this policy does not apply to limited-time price drops or special offers, such as price reductions that occur during holiday sales events.

Export Notice

Apple products are subject to applicable export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, or used in compliance with such export laws and regulations.

Gift Cards

Apple Gift Cards are issued and managed by Apple Asia Limited (“Issuer”) and can be applied to purchases from an Apple Retail Store in Hong Kong. Gift Cards may not be redeemed at iTunes Store, App Store, at any Apple resellers, for cash (except as required by law), or for shipments outside Hong Kong. Neither Issuer nor its affiliates is responsible for any lost or stolen gift cards or use without your permission. For your Gift Card’s balance, please visit Apple Retail Store. Additional payment required if purchase price of iPhone, iPad, or any other product exceeds the value of the Gift Card. Not for resale. Void where prohibited or restricted by law. Gift Card terms and conditions are subject to change without notice. Use of this Gift Card is governed by the laws of Hong Kong.

Sales to End Users Only

The Apple Retail Store sells and ships products to end user customers only. You may not purchase for resale. Apple reserves the right to refuse or cancel your transaction if Apple reasonably suspects you are purchasing for resale.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Apple reserves the right, in its sole discretion and at various times, to limit the quantity of products available for purchase by its customers. As such, Apple may require additional qualifying information prior to accepting or processing any transaction.

Watch Purchase Limitations

As required by law, cash and/or Apple Store Gift Card cannot be used to purchase Apple Watches with a value of HK$120,000 or more in any single or linked transactions(s). Your order(s) will be cancelled if you exceed the limit.

Wireless Services

Some Apple products, such as iPhone or iPad, may utilize wireless services that may incur extra costs and/or fees and are governed by the terms of a separate agreement between you and your selected wireless service provider. Please contact your wireless provider directly for more information.


The Apple Retail Store accepts Hong Kong Dollars.


If the product you purchase is a computer, printer, or monitor, such product would be the regulated electrical equipment under the Product Eco-responsibility Ordinance (Cap.603), and please note that the following statement will be applicable:

A product set out in this receipt is regulated electrical equipment under the Product Eco-responsibility Ordinance (Cap. 603). The Ordinance imposes a recycling levy on an item of regulated electrical equipment for the class of such equipment to which the product belongs as follows:

Computer or Printer (≤ 30Kg): $15 per item
Monitor: $45 per item

Please visit within 3 days of receipt of your purchase to learn more and arrange free removal of old devices with Apple’s recycling partner (Li Tong Recycling).