Sales & Support

Get familiar with the policies, terms, and conditions for the purchase, support, and servicing of your Apple products.


AppleCare+ provides additional hardware service and technical support from Apple, including coverage for up to two incidents of accidental damage every 12 months per device covered.

Explore the AppleCare+ Terms and Conditions

AppleCare Plans

Some services and repairs are covered under AppleCare plans. Check the terms and conditions of specific plans to verify which support services may be included with your Apple products. 


Information about repairs or service for Apple products that are not covered under an Apple warranty, extended service contract, or statutory warranty rights.

Explore Repair Terms and Conditions

Express Replacement Service

View the terms of our Express Replacement Service.

Remote Access Technical Assistance Terms and Conditions

Find provisions specific to your country in the Remote Access Technical Assistance terms and conditions.

Read the Technical Support terms

Remote Support Terms and Conditions (Bomgar Software)

For details on the use of Bomgar™Software and the provision of remote support by Apple, review the terms and conditions (not applicable in Europe, the Middle East, Africa, or India).

See the Bomgar terms

Sales Policies

Read the sales, purchase, return, and refund policies for various Apple sales channels.

Trade In

Terms and Conditions for trading in a device under the Trade In program.

Learn about the Trade In program

Apple Reuse & Recycle Program

Terms and Conditions for recycling a device under the Apple Reuse & Recycling program.

Learn more about Apple Reuse & Recycle Program

Apple Store Gift Cards Terms & Conditions

Terms and conditions for the purchase and use of the Apple Store Gift Card.

Learn about Gift Cards

Training Service Terms and Conditions

Specifics about the training and services provided by Apple at customers’ requests.

Learn about Training Service

Certification Agreements and Policies

Participation in Apple Training and Certification programs is dependent on adherence to the program terms and conditions that are, or were, in effect at the time of the relevant certification exam or training.

Explore Training and Certification

Support Communities Terms of Use

Guidelines for participating in the Apple Discussion Forums.

Learn about Support Communities