Now you can start a conversation and ask for information directly from Messages on your iPhone or iPad. Which makes connecting with your favourite companies as easy as texting your favourite people.
If you’re looking up a company in Maps, Safari or Search, simply tap the Messages icon to send a text. Many businesses also let you start a conversation directly from their own app or website.
Only you can start a conversation. And when you do, the company can’t see personal information, like your name or phone number, unless you choose to share it for appointments or deliveries. Once you delete a message thread, the company can’t contact you again until you start another conversation.
Most often, your conversations will be with a live agent. You might get a fast, automated response for simple requests, but a real person will be available if needed.
We’re already working with a variety of innovative companies who want to connect to their customers through Business Chat. And we’ll be adding many more partners over time.